This Privacy Policy explains how Toskel Travels Ltd (“we”, “us”, “our”) collects, uses and protects your personal data when you use our website or services.

 

 

Toskel Travels Ltd

Company No: 15398901

Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ

Email: info@toskeltravels.co.uk

 

 

We may collect and process the following information:

•Identity data: name, title

•Contact data: email address, phone number

•Travel-related data: travel dates, destination details, passenger details you provide (such as names, date of birth, passport information where required)

•Booking/payment data: invoice references, transaction status (we do not store full payment card details if payments are processed via third-party providers)

•Technical data: IP address, device type, browser type, cookies, and usage data

 

 

We collect data when you:

•Complete a form on our website

•Contact us by email, phone, WhatsApp or social media

•Request a quote or booking support

•Use our website (cookies/analytics)

 

 

We use your data for the following reasons:

•To respond to enquiries and provide customer support (legitimate interests)

•To provide travel services and bookings (contract)

•To send booking confirmations and service updates (contract)

•To comply with legal obligations, accounting, and record keeping (legal obligation)

•With your consent, to send offers/newsletters (consent)

 

 

We may share data only when necessary with:

•Airlines, hotels, tour providers and travel suppliers

•Visa processing/support partners (where relevant and requested)

•Payment providers

•IT hosting, email and website service providers

•Legal/regulatory bodies where required by law

 

We do not sell your personal data.

 

 

If your travel booking requires transfers outside the UK, your personal data may be shared with suppliers in other countries. We take reasonable steps to ensure your data is protected.

 

 

We use appropriate security measures to prevent data loss, misuse or unauthorised access. Only authorised persons can access personal data.

 

 

We keep your data only for as long as necessary for:

•providing services

•legal and accounting purposes

Typically, travel/booking records may be retained for up to 6 years.

 

 

Under UK GDPR, you have the right to:

•Access your personal data

•Correct inaccurate data

•Request deletion (where applicable)

•Object to processing

•Request restriction of processing

•Data portability

•Withdraw consent (where consent was used)

 

To make a request, email: info@toskeltravels.co.uk

 

 

You can opt out of marketing at any time by contacting us or using the unsubscribe option where available.

 

 

We use cookies to improve your experience. Please see our Cookie Policy for more details.

 

 

If you have concerns, please contact us first.

You may also complain to the UK Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

 

 

We may update this policy from time to time. Updates will be posted on this page.